Terms & Conditions and Returns Policyy
By clicking on the “Buy Now” button, you agree to the following terms and conditions of our online purchasing service. You confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. You acknowledge that you have read and understood the product description, price, and terms and conditions of our website. You consent to provide us with your personal and payment information, which will be used only for the purpose of processing your order and delivering your product. You authorise us to charge your credit card or other payment method for the total amount of your order, including any applicable taxes and fees. You accept that your order is subject to availability and confirmation by us, and that we reserve the right to cancel or modify your order at any time without prior notice. You agree that we are not liable for any delay, damage, loss, or error in the delivery of your product, and that you will contact us immediately if you encounter any problem with your order. You understand that you have a limited time to request a refund according to our return policy found below.
1. UK MAINLAND DELIVERY
1.1 All orders over £120 are sent with free delivery, below there is a £4.99 charge.
1.2 Next day orders placed close to the 1pm cut-off will be dispatched with Royal Mail Special Delivery where possible. In rare cases, an alternative courier may be used to ensure dispatch.
1.3 Orders over £200 are sent on a next day service. This is not guaranteed. Delays may occur due to factors outside our control, including courier issues, weather, breakdowns, or depot delays.
1.4 Delivery charges are non-refundable. We do not receive compensation from couriers for delays. Customers are advised to claim on their own business insurance for any loss incurred.
1.5 Neither we nor the courier are liable for any loss of business, including delivery charges.
2. SEQUIN WALLS AND BACKDROP FRAMES
2.1 All items are quality checked prior to dispatch.
2.2 Items must be inspected on delivery and faults reported within 14 days. Failure to do so may void any claim.
2.3 Where possible, multiple items may be consolidated to reduce shipping costs.
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3. RETURNS POLICY
3.1 All items must be inspected and tested within 14 days of delivery with photo or video evidence.
3.2 Props-We are not liable for faults caused by misuse, incorrect assembly, user error, or issues arising after use. All items are tested prior to dispatch.
3.3 No returns, refunds, or replacements are accepted after 14 days for change of mind returns.
3.4 The return cost and any issues that may arise with the courier are the responsibility of the sender, it is advised to take out adequate insurance for the item you are returning. We will not be held liable for any returns that go missing or are damaged in transit with the courier.
3.5 Once we accept a return, you have a further 14 days to return the item. If the item is sent back after this 14 day window, the return will be rejected and the item returned to you at your own cost.
Change of mind returns:
3.6 We offer a 14 days from the day of delivery returns policy, you are free to return your item in an unused condition in its original packaging for a full refund including postage. Return postage is paid for by the buyer. Get in touch via email or WhatsApp to initiate a return.
3.7 We have a strict NO returns policy for items that have been used. If the item has been taken out of the packets so the seals are broken we will assume the sequin wall has been used and wouldn't accept a change of mind return.
3.8 The onus is on the buyer to check the item and ensure it meets your needs once the item arrives and any fault reported within 14 days.
Faulty Items/Damaged items:
3.9 If your item should arrive damaged or develop a fault within 30 days of purchase please get in touch describing the issue and provide photos if necessary. We would replace or repair the item were applicable. If just a few panels are faulty we would replace those panels free of charge. For faulty or damaged items we would pay for the return postage and provide a full refund upon inspection of the item.
3.10 Please note for any 'faulty' returns we would need to assemble the sequin wall on our pipe and drape and check to see if the sequin panels are faulty. We will stress test the wall. Should we find faulty panels we would replace them for you. If the whole wall is faulty we will offer a replacement or full refund. If we do not find any faults then we would return the item to your at your own cost.]
4. CUSTOMS AND IMPORT CHARGES
4.1 Customers outside the UK are responsible for all import duties, VAT, and clearance fees.
5. DELIVERY ISSUES
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5.1 All delivery issues must be reported within 24 hours of an issue arising
5.2 We will assist with courier investigations. Full co-operation is required, including completion of all courier documentation and any evidence we may require such as photographic evidence.
5.3 Where required, customers must complete a Declaration of Non-Receipt (DOR). Failure to do so will result in the claim being closed with no refund issued.
5.4 We do not issue replacement orders while a courier investigation is ongoing.
5.5 For items lost in the post, misplaced deliveries, or lost after delivery such as an item missing from a safe place, a replacement item will be sent only after the conclusion of our investigation.
5.6 For missing items, we only offer replacement items No refunds are offered under any circumstances unless we do not have the stock to replace it like for like.
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6. RETURNS & CANCELLATIONS
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6.1 Returns due to customer error are subject to return costs and restocking fees (5%–20%).
6.2 Custom and personalised items are non-returnable.
7. FINAL
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7.1 By placing an order, you confirm acceptance of these terms in full.
7.2 Please ensure you review all terms prior to checkout.